Keep your card safe
- Sign your card as soon as you receive it.
- You can set or change the PIN on your card within the mobile app or internet banking.
- Keep an eye out for odd looking devices on ATMs or PIN pads – you could be at risk of being skimmed. Skimming is when fraudsters use a device to copy your card’s details.
- Cover your PIN when entering or use contactless payments.
- Don’t let your card out of sight when you’re making a purchase – this is another opportunity for skimmers.
- Get receipts for your transactions and then check those receipts against your statements.
- If you need to destroy an expired card, or one you no longer want, make sure you cut through the magnetic stripe and the signature.
- Never write down your PIN or share it with anybody - if someone asks for your PIN assume they're dodgy.
- Let us know if your contact details change so we can get in touch quickly if we suspect someone’s been up to no good on your card. You can update your contact details via internet banking or the mobile app.
- If your card has been lost or stolen, or you notice strange transactions on it, you can put a temporary block on it yourself using our mobile app or via internet banking. This means no one will be able to make any transactions on the card.
Going overseas?
If you'll be using your Visa Debit Card or credit card while you're overseas, you should contact us prior to leaving New Zealand so we can better protect your accounts and cards while you're away.
The best way to do this is by adding a travel notice within the mobile app or internet banking.
Extra protection when you buy online
When making some online purchases we may ask a couple of questions only you'll know how to answer, or we'll send a One-Time Password (OTP) via SMS to the mobile phone you have registered with us.
Once you've answered the questions correctly or verified your OTP you'll be able to complete your purchase.
How it works
All our Visa debit and credit cards use Verified by Visa and Visa Secure as a security measure to ensure your card is not being used online without your permission.
Most participating merchants may display any of the below logos on their site:
If you don't see the Visa Secure/Identity Check logo, the merchant may still be a participant and you may be prompted to provide your details.
Visa Secure is a free service that works automatically in the background, and most of the time your purchase will go straight through. Occasionally some online purchases made from participating retailers you may see a screen where Kiwibank asks for some extra information which help to keep your card safe.
