Support with your banking
Support and help to get to grips with things like online banking, resetting your password or PIN, updating your personal details, payments times and what tax information you need to provide.
Managing your accounts
Financial hardship assistance
If you’re going through financial hardship we may be able to help you. Please don’t be afraid to talk to us – the sooner you do, the sooner we can work out what we can do to help.
Account operating authority and power of attorney
There's a few ways you can authorise someone else to operate your bank accounts on your behalf. We call these account operating authority and power of attorney.
Deceased estates
We know the last thing you want when a family member or friend has passed away is the worry of sorting out their financial affairs. We have a team dedicated to help you start sorting things out.
Protecting your money
We have measures in place to look after your money when you’re banking online. There are ways you can protect your money.
Blocking gambling transactions
If you're struggling to stop using online gambling sites and mobile apps, we have an optional feature that'll attempt to block gambling transactions made on your card.
Explore our calculators & tools
Our tools can make managing your money easier and our calculators can show you how a few tweaks to your spending, saving or loan repayments could make a difference to your finances.
Thrive HQ
Whether you're just getting started, paying off debt, or saving for your future, we have tools, guides & resources to help you get on top of your money.