Verify your identity in branch

You'll need to bring an original version of your identification (ID). If you can’t do this, please talk to us.

Acceptable forms of ID

All forms of identification (ID) must be original, current and not expired. Bank statements and central government documents must have been issued in the last six months.

You can choose to prove your identity with one of the three following options.

Option 1

Bring ONE of the following:

  • Passport
  • New Zealand certificate of identity
  • New Zealand emergency travel document
  • New Zealand firearms licence
  • New Zealand refugee travel document.

AND for non-New Zealand passports, we’ll need to view and retain a copy of your visa*. Visas accepted:

  • Resident visa
  • Student visa (with proof of current enrolment to a New Zealand educational facility or school)
  • Work visa e.g. working holiday visa and seasonal work visa
  • Guardian of a student visitor visa.

*No visa required for passports from Australia, Niue, Tokelau, the Cook Islands, and Tuvalu.

Option 2

Bring ONE of the following:

  • Full New Zealand birth certificate
  • Certificate of New Zealand citizenship.

AND one of the following:

  • New Zealand driver licence photo ID
  • New Zealand Defence Force photo ID
  • New Zealand Police photo ID
  • 18+ or Kiwi Access card
  • New Zealand student photo ID.

Option 3

Bring:

  • New Zealand driver licence photo ID.

AND one of the following:

  • Bank card with your name and signature from another New Zealand bank
  • Bank statement or letter issued from another registered New Zealand bank
  • SuperGold Card with your name and signature
  • Community Services Card with your name and signature
  • Document from a New Zealand government agency, e.g. Inland Revenue, Work and Income New Zealand or StudyLink.

Proof of address

We’ll only ask for proof of address in some cases. If it is needed, your proof of address must be dated within the last six months and show the same name as your ID and your physical address.

Accepted documents include:

  • Power, gas, water, phone (fixed line, not mobile), SKY or other recurring utility bill for your address
  • Bank statement or letter issued from another New Zealand bank
  • Document from a New Zealand government agency.

Letter from:

  • Another New Zealand financial institution
  • Central government
  • Local council, e.g. rates bill
  • Electoral office
  • School or tertiary institute
  • GP or hospital (invoices and prescriptions aren't acceptable)
  • Solicitor or accountant.
  • Store account statement, e.g. a Farmers Finance Card or The Warehouse Finance Card statement
  • Tenancy agreement
  • Employment agreement
  • Breast screening letter.

If you're...

12 years old or under

If you’re 12 years old or under, we'll need to see an ID for yourself as well as your parent or guardian.

Your parent or guardian will also be required to provide documentation that confirms your relationship. This could be:

  • An original birth certificate
  • A court order
  • A letter from Oranga Tamariki.

Between 13 to 17 years old

If you’re between 13 to 17 years old, you'll need to bring your ID in branch to get verified. If you only have a New Zealand birth certificate, we can accept that as your ID.

A business or trust

If you're part of a trust or you're starting a business, a non-profit organisation, looking at new opportunities, or you’re after detailed advice, we’ve got the right people in the right places to help you with your business ambitions. We've pulled together a handy break down of what you'll need to open a business account.

Overseas tax information

Before setting up a new account, you'll also be required to provide information on your overseas tax residency status including your tax identification number if applicable.**

Foreign tax residents

If you’re a tax resident in any country other than New Zealand, we’ll require your tax identification number.

Find out more

US citizens or US tax residents

If you’re a US citizen or US tax resident we’ll need to ask you a few questions to comply with the Foreign Account Tax Compliance Act (FATCA).

Find out more

*This process is called Customer Due Diligence and is required under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009. We need to check your ID in order to verify your full name and date of birth, in some cases we may need your proof of address.

**This information is required under the Tax Administration Act 1994. As a New Zealand financial institution, Kiwibank must identify accounts held by customers who are foreign tax residents or entities connected to foreign tax residents, and must report prescribed identity and financial information about these accounts to Inland Revenue annually.

If you can’t provide acceptable forms of ID and if needed, proof of address, please visit your nearest Kiwibank or contact us and we may able to work through an exception process.

Download or print Kiwibank's Identify and Verify brochure.