Set up a direct debit
- Ask the organisation you’ll be making the payment to for a direct debit form.
- Fill in the direct debit form.
- Return the completed form to the organisation – they’ll do the rest.
See more about paying off your Kiwibank Credit Card using a direct debit.
Direct debit set up fee may apply.
Change or cancel a direct debit
Contact the organisation you're paying to discuss your needs so they can cancel or make changes to the direct debit. You can also contact us and we’ll cancel the direct debit for you.
Avoid failed payments
Sometimes, for whatever reason, you may not have enough money in your account to cover a direct debit, which can result in your payment failing.
- For future payments, you need to make sure there’s enough money in your account on the day to cover the payment. Otherwise the payment will fail.
- We can't tell you when payments are due if you're paying an organisation, as the organisation you’re paying controls that. We can only see when payments are due if you're paying off your Kiwibank Credit Card.