Set up the mobile app

Set up the Kiwibank mobile app and easily manage your banking online any time, anywhere.

Already using internet banking Not using internet banking

Already using internet banking

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    Download the mobile app

    1. Visit the Google Play store or Apple App store.
    2. Download the Kiwibank mobile app onto your smartphone.
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    Enter your banking details

    1. Open the mobile app.
    2. Enter your internet banking access number and password.
    3. Tap on 'Set up mobile banking'.
    Login details
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    Enter your KeepSafe question

    1. Answer your KeepSafe question.
    2. Tap 'Continue'.
    KeepSafe question
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    Enter the verification code

    1. Enter the verification code sent to your New Zealand mobile number.
    2. Tap 'Continue'.
    Verification code
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    Enable your biometric login

    1. Tap on the toggle to enable either Touch ID or Face ID, depending on your device type.
    2. Tap 'Accept and continue'.
    Biometrics toggle
    Biometrics
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    Select a security code

    1. Enter a four digit security code.
    2. Re-enter your security code to confirm it.
    Enter Security Code
    Re-enter Security Code

Not using internet banking

  1. 1 / 7

    Download the mobile app

    1. Visit the Google Play store or Apple App store.
    2. Download the Kiwibank mobile app onto your smartphone.
  2. 2 / 7

    Enter your banking details

    1. Open the mobile app.
    2. Enter your access number and temporary password. This was sent via SMS to your registered mobile number.
    3. Tap on 'Set up mobile banking'.
    Login details
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    Enter the verification code

    1. Enter the verification code sent to your New Zealand mobile number.
    2. Tap 'Verify'.
    Verification code
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    Create a password

    1. Enter a new password.
    2. Re-enter your new password to confirm it.
    3. Tap 'Next'.
    New password
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    Set up KeepSafe

    1. Read about KeepSafe and tap 'Next'.
    2. Enter your three questions and answers.
    3. Tap 'Next'.
    About keepsafe
    Keepsafe questions
    Next keepsafe
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    Enable your biometric login

    1. Tap on the toggle to enable either Touch ID or Face ID, depending on your device type.
    2. Tap 'Accept and continue'.
    Biometrics toggle
    Biometrics
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    Select a security code

    1. Enter a four digit security code.
    2. Re-enter your security code to confirm it.
    Enter Security Code
    Re-enter Security Code

Learn more about...

Online banking

Mobile app features
Online banking

Setting up internet banking
Online banking

Deregistering a device