Reset your internet banking password

Learn how to reset or change your internet banking password online.

Mobile app Internet banking

Mobile app

  1. 1

    Reset your password in the mobile app

    1. Log in to the mobile app.
    2. Tap 'More' at the bottom of the screen.
    3. Select 'Settings'.
    4. Tap 'Security'.
    5. Select 'Change password'.
    6. Answer one of your KeepSafe questions.
    7. Tap 'Continue'.
    8. Enter your current password.
    9. Enter your new password. This must contain 6-15 characters including at least two numbers and two letters.
    10. Re-enter your new password to confirm it.
    11. Tap 'Save'.
    More button
    More settings within the app
    Settings within app
    Security change password
    Keepsafe
    Change password within app

Internet banking

Reset your password in internet banking

  1. Log in to internet banking.
  2. Click 'Settings' at the top of the screen.
  3. Under 'Security settings', click 'Password'.
  4. Enter your current password.
  5. Enter your new password. This must contain 6-15 characters including at least two numbers and two letters.
  6. Re-enter your new password to confirm it.
  7. Click 'Save changes'.

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