Ways we protect you

We take protecting you, your money and your information seriously. Find out more about how we protect your finances when you’re using our website, internet banking and mobile app.

Dedicated team

Our dedicated Customer Protection tīma (team) performs a range of services to ensure the security of our online banking services including:

  • monitoring online banking and card transactions for any unusual activity
  • regularly reporting on cyber security to our regulators and CERT NZ
  • keeping track of fraud trends affecting the banking industry
  • helping customers who've been victims of fraud and working with the New Zealand Police to help make sure offenders are caught
  • providing advice to customers who have security concerns
  • looking out for new technologies that could enhance security for our customers.

Confirmation of Payee

Confirmation of Payee checks if the account owner name matches the account number of the person or business you're paying. Confirming the payee’s name and account number match helps give you greater confidence that you're paying the right person or business and adds another layer of protection to protect yourself from scams and fraud.

Report a suspicious activity

If you think your identity or accounts may have been compromised, please contact us immediately.

We'll never ask you to disclose your internet banking login details by email or by clicking on a link within an email. If you think you’ve been sent an email that doesn’t look like it’s from us, don't respond or click on any links – please forward it to suspicious.email@kiwibank.co.nz.

See our scams and fraud hub.