Set up your security code

Your security code is your first defense against unauthorised access to your bank accounts. Even if your phone is lost or stolen, no one can access your banking without your security code.

Set up your security code with a registered New Zealand mobile for the first time

  1. Open our mobile app
  2. Enter your access number and the temporary password sent to your New Zealand mobile by SMS message
  3. Enter the SMS one-time code sent to your New Zealand mobile
  4. Create your new password
  5. Read the KeepSafe information and set up your KeepSafe questions
  6. Optional step: Set up your biometric login (TouchID and FaceID for iOS or fingerprint for Android)
  7. Select a 4-digit security code and re-enter it to confirm
  8. You'll land on your accounts screen after successfully setting up your security code.

Set up your security code without a registered New Zealand mobile number for the first time

  1. Open our mobile app
  2. Enter your access number and your password
  3. Answer your Keepsafe questions. Find out more about setting up KeepSafe
  4. Select a 4-digit security code and re-enter it to confirm
  5. Optional step: you can also set up your biometric login (TouchID and FaceID for iOS or fingerprint for Android). Find out more about biometric login
  6. You'll land on your accounts screen after successfully setting up your security code.

Security code set-up if you already use internet banking

  1. Open our mobile app
  2. Enter your access number and password
  3. Answer your KeepSafe question
  4. Enter the verification code sent by SMS to your New Zealand mobile
  5. Optional step: Set up your biometric login (TouchID and FaceID for iOS or fingerprint for Android)
  6. Select a 4-digit security code and re-enter it to confirm
  7. You'll land on your accounts screen after successfully setting up your security code.

Set up your security code if you skipped it during your initial app setup

Log in to our mobile app

  1. Select 'More' at the bottom of your screen, then go to 'Settings'
  2. Go to 'Security'
  3. Select 'Log in with a security code'
  4. Answer your KeepSafe question
  5. Select a 4-digit security code
  6. Re-enter your code to confirm
  7. All done! Your security code is now set.

Change your security code in the mobile app

  1. Log in to our mobile app
  2. Select 'More' at the bottom of your screen, then go to 'Settings'
  3. Go to 'Security'
  4. Select 'Change security code'
  5. Enter your current security code
  6. Select a new 4-digit security code and re-enter it to confirm
  7. That's it! Your security code has been changed.

Reset your security code

  1. Select 'Forgot?' on our mobile app login screen
  2. Select 'I forgot my code'
  3. Enter your access number and password
  4. Answer your KeepSafe
  5. Optional step: Set up your biometric login (TouchID and FaceID for iOS or fingerprint for Android)
  6. Select a new 4-digit security code and re-enter it to confirm
  7. You'll land on your account screen once your new code is set up.

What's the difference between a security code and an SMS one-time code?

  • A security code is a four-digit code you select that you'll need to remember and use to log in to our mobile app.
  • SMS one-time codes are generated by Kiwibank and sent to your New Zealand mobile number by SMS. SMS one-time codes can't be reused and expire after a few minutes.

Boost your online banking security

Our authentication measures add an extra layer of security to your online banking by double-checking that you're logging in or making a transaction.

Biometric login

Logging in just got easier and safer. With biometric login enabled on your device, logging into your online banking is as simple as a scan and you're in.

Find out more

SMS one-time codes

A secure authorisation method where a unique numeric code is sent to your mobile number via SMS. The code expires after a few minutes and can't be reused.

Find out more