Set up your security code

Common questions

I've downloaded the mobile app, how do I set up my security code for the first time?

1. Open our mobile app
2. Enter your access number and the temporary password sent to your mobile by SMS message
3. Enter the SMS one-time code sent to your mobile
4. Create your new password
5. Read the KeepSafe information and set up your KeepSafe questions
6. Optional step: Set up your biometric login (TouchID and FaceID for iOS or fingerprint for Android)
7. Select a 4-digit security code and re-enter it to confirm
8. After successfully setting up your security code, you'll land on your accounts screen.

I already use internet banking, how do I set up a security code in the mobile app?

1. Open our mobile app
2. Enter your access number and password
3. Answer your KeepSafe question
4. Enter the verification code sent by SMS to your mobile
5. Optional step: Set up your biometric login (TouchID and FaceID for iOS or fingerprint for Android)
6. Select a 4-digit security code and re-enter it to confirm
7. You'll land on your accounts screen after successfully setting up your security code.

I skipped setting up my security code during my initial app setup, how do I set one up now?

1. Log in to our mobile app
2. Select 'More' at the bottom of your screen, then go to 'Settings'
3. Go to 'Security'
4. Select 'Log in with a security code'
5. Answer your KeepSafe question
6. Select a 4-digit security code
7. Re-enter your code to confirm
8. All done! Your security code is now set.

How do I change my security code in the mobile app?

1. Log in to our mobile app
2. Select 'More' at the bottom of your screen, then go to 'Settings'
3. Go to 'Security'
4. Select 'Change security code'
5. Enter your current security code
6. Select a new 4-digit security code and re-enter it to confirm
7. That's it! Your security code has been changed.

I've forgotten my security code!

1. Select 'Forgot?' on our mobile app login screen
2. Select 'I forgot my code'
3. Enter your access number and password
4. Answer your KeepSafe
5. Optional step: Set up your biometric login (TouchID and FaceID for iOS or fingerprint for Android)
6. Select a new 4-digit security code and re-enter it to confirm
7. You'll land on your account screen once your new code is set up.

What's the difference between a security code and an SMS one-time code?

A security code is a four-digit code you select that you'll need to remember and use to log in to our mobile app.

SMS one-time codes are generated by Kiwibank and sent to your mobile number via SMS. SMS one-time codes can't be reused and expire after a few minutes.