Use secure mail to make a change
To request changes to your home loan repayment amount, date or frequency, send us a secure message within internet banking or the mobile app.
- Subject line: Home loan repayment changes
- Home loan account: to be changed
- New: repayment amount, date or frequency
- Preferred contact number
If any costs apply, we'll be in touch to advise what the cost might be before making the change.
We'll email you any home loan disclosures resulting from your request to your nominated email account. If you don't want us to email these disclosures to you please let us know in your secure message to us and we'll send a letter to you.
Home loan standard terms and conditions
Displayed interest rates are subject to change. Kiwibank’s lending criteria, terms and conditions, and fees apply.