Request a gambling transaction block
Request a block on your Visa Debit Card or credit card by:
- Sending us a secure message through our mobile app or internet banking.
- Visiting your nearest Kiwibank.
- Giving us a call.
How it works
The block can be applied to any Visa Debit Card or credit card. It blocks the merchant codes that are associated with gambling companies.
If you’re the primary or secondary card holder on a joint credit card account, you can request the block be placed on your own individual credit card and/or an additional card holder’s card. For example if your children or dependents have an additional card that's linked to your account, you can place the block on their cards so that they won’t be able to spend any money on gambling.
The block can be removed whenever you like. However, it can take two working days for the block to be applied or removed.
Once the block is applied, if you try to use your card online with a merchant that uses one of the popular gambling merchant codes, the transaction will be declined. This doesn't stop you from using your card at physical gambling locations, such as casinos or buying a lotto ticket at a supermarket.
Getting a replacement card
If you get a replacement card in any situation other than where the card has expired, (for example, if you lose your card and request a new one) then the block will end because your card number will be different.
In that situation you'll need to contact us when you receive your new card to request that we put the same type of block on it.
