Verify your mobile number

If you've added a new mobile number, you can easily verify it within the mobile app or internet banking.

Mobile app Internet banking

Mobile app

  1. 1

    Verify within the mobile app

    After you've added a new or updated your mobile number, you'll need to verify it.

    1. Log in to our mobile app.
    2. Tap 'More' at the bottom of your screen.
    3. Select 'Settings'.
    4. Go to 'Security'.
    5. Tap 'Verify mobile'.
    6. Answer your KeepSafe question.
    7. Tap 'Continue'.
    8. Enter your New Zealand mobile number.
    9. Tap 'Verify mobile'.
    10. Enter the SMS one-time PIN sent to your New Zealand mobile number.
    11. Tap 'Verify'.
    More button
    Settings
    Security
    Verify mobile
    Keepsafe
    Enter mobile
    SMS OTP
    Verified

Internet banking

Verify within internet banking

After you've added a new or updated your mobile number, you'll need to verify it.

  1. Log in to internet banking.
  2. Click 'Settings' at the top of the screen.
  3. Under 'Personal settings and details', click 'Personal details'.
  4. Click 'Verify' next to your new or updated mobile number.
  5. Enter the SMS one-time PIN sent to your new New Zealand mobile number.
  6. Click 'Submit'.

Learn how to...

Accounts

Update address, email & phone number
Accounts

Update your name or gender
Accounts

Open an account

If you'd like to know more about how we keep your information safe you can review our Kiwibank Privacy Policy.