Patiki Patiki

Emergency financial support

If you've been impacted by an unexpected event in your community, such as an extreme weather event or a natural disaster, we're here to help and support you in a range of ways. We'll keep this page updated with details of support you can access in the case of an unexpected event.

Personal banking support

When an unexpected event occurs, we may be able to offer the following types of support.

  1. 1
    Tahi

    Home loans

    • Reducing your repayments to the minimum
    • Changing to interest-only repayments
    • Repayment deferral
  2. 2
    Rua

    Investments

    • Early access to some of your Term Deposit or Notice Saver funds
    • KiwiSaver hardship withdrawal
  3. 3
    Toru

    Credit cards

    • Reducing your repayments
    • Changing your card type if your card has a higher interest rate compared to other credit cards we offer.
  4. 4
    Whā

    Everyday banking

    • You may be able to access an emergency relief loan for essential needs, up to $1,000 for up to one month at 0% p.a. interest. Eligibility criteria applies.

Business banking support

When an unexpected event occurs, we may be able to offer the following types of support.

  • Lending

    • Temporary overdraft
    • Changing to interest-only repayments
    • Repayment deferral

  • Investments

    • Early access to some of your Term Deposit funds
    • Early access to some of your Notice Saver funds

Other help & resources

Financial hardship & assistance

If you’re in financial difficulty, unrelated to an unexpected widespread event in your community, we may be able to provide support for your individual situation.

Find out more

Disaster-related scams

Scammers may try to take advantage of people affected by adverse events. Scams can be hard to recognise, and can look genuine at first glance. Be wary of suspicious calls, texts or emails asking you about account information.

Recognising a scam

Ways to bank

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Branches & ATMs

See our branch and ATM locator for the latest branch and ATM opening hours.

See branch hours

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Mobile app

As well as doing all the things you'd expect from a banking app, you can login using fingerprint or face ID, personalise accounts and add goals.

Find out more

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Internet banking

Manage your accounts online with our internet banking. It's easier, faster, and protected by our internet banking guarantee.

Find out more