Nice try. It was a scam!

Unfortunately, you missed the signs of a potential scam. If you receive an unexpected call claiming to be Kiwibank, take a moment to ask yourself... is it really real?
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Watch out for calls that

  1. 1
    Tahi

    Ask for your banking password

    We'll never ask you for your Internet Banking or Mobile App password over the phone, or through any other communication.

  2. 2
    Rua

    Ask for your PIN or one-time PIN

    We'll never ask you for your PIN or one-time PIN over the phone, or through any other communication.

Protecting yourself from impersonation calls

  • Hang up

    If something doesn't feel right, or you're not sure, end the call immediately.

  • Call us

    If you’re not sure if the call was real, and you shared personal or banking details, call us immediately on 0800 113 355 (or +64 4 473 1133 from overseas).

  • Protect your password

    Ensure your banking password is different to other passwords, and update it regularly. Never share your password, PIN or one-time PIN with anyone.

Latest scams Impersonation scams

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What to do if you've been scammed

Anyone can fall for a scam. If you suspect that you've been scammed, get in touch with us as soon as possible.

Get in touch

Call us on 0800 113 355 (or +64 4 473 1133 from overseas) if you think you've been scammed.

Report suspicious activity

If you think you’ve been sent an email that doesn’t look like it’s from us, forward it to suspicious.email@kiwibank.co.nz.