Dedicated security team
Our dedicated Customer Protection tīma (team) performs a range of services to ensure the security of our online banking services including:
- constantly monitoring online banking transactions and card activity for any unusual activity. If a disruption occurs, we follow our incident response plan as our highest priority is getting these services up and running again. We regularly report on cyber security to our regulators and CERT NZ
- keeping track of fraud trends affecting the banking industry
- helping customers who've been victims of fraud and working with the New Zealand Police to help make sure offenders are caught
- providing advice to customers who have security concerns
- looking out for new technologies that could enhance security for our customers.
Monitoring & data safety
From monitoring online banking and card activity to reviewing cyber incidents, our Customer Protection tīma works hard to keep your online banking safe.
Confirmation of Payee
Confirmation of Payee checks if the account owner name matches the account number of the person or business you're paying. Confirming the payee’s name and account number match helps give you greater confidence that you're paying the right person or business and adds another layer of protection to protect yourself from scams and fraud.
More ways we keep you safe online
Authentication for extra layers of security
Add multiple safeguards to ensure your banking experience stays safe and secure.
Extra protection when you buy online
Find out more about how we keep you safe when you make purchases with your credit card online.
Internet banking guarantee
We guarantee we'll reimburse any money taken from your Kiwibank accounts if you’ve been the victim of internet banking fraud.
How to protect yourself from common fraud and scams
Report a suspicious activity
If you think your identity or accounts may have been compromised, please contact us immediately.
We'll never ask you to disclose your internet banking login details by email or by clicking on a link within an email. If you think you’ve been sent an email that doesn’t look like it’s from us, don't respond or click on any links – please forward it to suspicious.email@kiwibank.co.nz.