Let's prevent scams together
If you’re a customer, you may have received our recent ScamSpotter emails. These are designed to help you identify and avoid scams. Every time you're contacted - whether through phone, text, email, invoice, or online channels - take a moment to pause and ask yourself... 'Is it really real?'
Ways we protect you
Learn about how we protect your finances when you’re banking online or on our mobile app.
What to do if you've been scammed
If you think you might have clicked on a suspicious link or downloaded something dodgy, here’s what to do next.
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1Tahi
Take a minute
Don’t panic and don’t blame yourself – scams are designed to trick us and there’s no shame in being scammed.
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2Rua
Report it
- Call us on 0800 113 355 (or +64 4 473 1133 from overseas)
- If you think you’ve been sent an email that doesn’t look like it’s from us but is claiming to be from Kiwibank, forward it to suspicious.email@kiwibank.co.nz.
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3Toru
Knowledge is protection
Talk to your whānau, friends and workmates about scam messages you’ve received or heard about. The more we all know about scams, the better protected we'll all be.