Survey prize draw terms & conditions

Provide your feedback within seven days of receiving an eligible survey email from us and you’re in the draw to win $500. There’s one prize of $500 up for grabs each month.

  1. The promoter is Kiwibank Limited (“Kiwibank”).
  2. To be eligible for this prize draw, you must be a New Zealand resident, aged 18 years and over, have a transactional bank account with Kiwibank (“Kiwibank Account”) and have received an email from us with an invitation to participate in a Kiwibank customer survey.
  3. Kiwibank employees and contractors, and their immediate family members, are not eligible for this prize draw.
  4. To be in to win, you need to submit your feedback within seven days of receiving the Kiwibank customer survey email. If you meet the criteria, you’re automatically entered into the prize draw for the month you submit your feedback in.
  5. Entry to the monthly draw is limited to one entry per Kiwibank customer.
  6. All eligible entries received by the end of the month will go in the prize draw for that month.
  7. The draw will take place within five working days of the end of the relevant month, and the prize winner will be randomly drawn from all eligible entries for that month.
  8. If you're the prize winner, we'll email you (using the email address we have for you) to confirm the Kiwibank Account you would like the prize to be deposited into. If you have not responded to our email within 48 hours of it being sent, we'll choose a Kiwibank Account held solely in your name to deposit the prize into. If you don't have a Kiwibank Account held solely in your name, we may choose an account held jointly by you and one or more others. The judge’s decision is final and no correspondence will be entered into.
  9. The prize is $500, which will be deposited into the prize winner’s Kiwibank Account. No other alternatives to the prize will be offered and the prize is not transferable. No compensation will be payable and Kiwibank shall not be responsible for any loss if for any reason the winning entrant is unable to use the prize.
  10. Completion of the survey means you agree to be bound by these terms and conditions.
  11. To the fullest extent permitted by law, Kiwibank, or any other person or party associated with this prize draw shall not be liable for any loss or damage whatsoever suffered (including but not limited to indirect or consequential loss) or personal injury suffered or sustained in connection with either participation in this prize draw or with any prizes offered.
  12. Kiwibank will collect and use entrants’ personal information in accordance with our Kiwibank Privacy Policy. Our purpose for collection and use include managing your relationship with us and evaluating and improving our communication and customer service. In some circumstances, we may contact you to discuss your survey response.
  13. By submitting your feedback, you consent to Kiwibank emailing you or otherwise contacting you about this prize draw.
  14. These terms and conditions will be applied under New Zealand law. Any dispute relating to these terms and conditions or this prize draw will be a matter for the non-exclusive jurisdiction of the New Zealand courts.
  15. Kiwibank reserves the right to cancel the $500 monthly prize draw at any time, without notice.