Contact us

New home loan customer

If you're ready to start your home buying journey, our home loan specialists are available to give you obligation-free advice and guide you through the process right to the end.

Existing home loan customer

Call 0800 000 654 or from overseas +64 4 803 1649

• Mon - Fri: 8am - 8pm
• Sat - Sun: 8am - 4:30pm

Home loan maintenance requests

We’re getting lots of enquiries about re-fixing your home loan, quotes for Fixed Rate Break Costs and restructure requests.

If you have a fixed term expiring within 30 days, or are on a variable rate, you may be able to refix online through your internet banking or mobile app.

If you need assistance, the fastest way to get in touch is to send us a message via secure mail through your internet banking or mobile app.

0800 521 521 or from overseas +64 4 473 1133

• Mon - Fri: 8am - 8pm
• Sat - Sun (including public holidays): 8am - 4:30pm

If your card has been lost or stolen or you suspect it's been compromised by a scam/fraud, you can call us anytime and we’ll cancel your card immediately. You can also block your card temporarily using your mobile app or within internet banking.

0800 113 355 or +64 4 473 1133 from overseas

• Mon - Fri: 8am - 8pm
• Sat - Sun (including selected public holidays): 8am - 4:30pm

If you need help deciding on what investments are right for you, talk about your options with one of our investment specialists.

0800 222 490 or from overseas +64 4 460 9290

• Mon - Fri: 8:30am - 5pm

If calling from overseas about a general enquiry on your regular Kiwibank account, or you have a card, phone banking or internet banking query, please call +64 4 473 11 33.

Call Fisher Funds on 0508 347 437 or from overseas +64 9 445 3377

• Mon - Fri: 8:30am - 5pm

Tower House, Contents, Car and specialist insurances

Includes Landlord, Travel, Boat, Contract Works - Renovation Cover, Lifestyle Block, Pet, Motorbike, Motorhome, Caravan or Trailer Insurance.

0800 222 491 or from overseas +64 4 473 1133

• Mon - Fri (including public holidays): 8am - 6pm
• Sat: 9am - 5pm

If it's an emergency, there'll be someone available to help you 24 hours a day, seven days a week.

If your policy was issued before 5 April 2018, it is provided by Tower Limited (formerly Tower Insurance Limited). To make a claim, call 0800 446 423 or fill out their online claim form.

House, Contents, Car Insurance administered by Ando

If your policy was issued between 5 April 2018 and 30 September 2024, it is provided by The Hollard Insurance Company Pty Ltd and managed by Ando Insurance Group Limited.

Call the team on 0800 222 491 or +64 4 473 11 33 from overseas.

• Mon - Fri: 8.30am - 5pm
• For queries, changes or cancellations: select option 1, then option 4
• To make a claim: select option 1, then option 5 - there'll be someone available to help you 24 hours a day, seven days a week
• If you've opted for roadside assistance as part of your Comprehensive Car Insurance and need help now, call 0800 576 555.

nib Life & Living Insurance, Home Loan Insurance, Life Insurance and Credit Card Repayment Insurance

Call the nib team on 0800 555 642 or from overseas
+64 7 987 2500

• Mon - Fri: 8:30am - 5pm

Travel insurance for credit cards

Within New Zealand call 0800 876 541

• Mon - Fri: 8.30am - 5pm

To extend cover for a specified item valued at more than $1,500 or to see if your pre-existing medical conditions can be covered, call 0800 845 010 Mon - Fri, 8:30am - 6pm.

If we've recently contacted you about money we owe you, please contact our remediation team on 0800 744 482 or if you're overseas, call +64 4 473 1133 and ask for the Make It Right team.

Mon – Fri: 8am – 5pm

If you'd like to know more about a career at Kiwibank, visit our recruitment section. If you have any questions about recruitment or our current vacancies please contact our expert team by sending an email to recruitment@kiwibank.co.nz.

For all media enquiries, contact our External Communications Manager on 027 288 3263