Your security code

Your security code is your first defense against unauthorised access to your bank accounts. Even if your phone is lost or stolen, no one can access your banking without your security code.

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What's a security code?

A security code is a four-digit pin you choose, that you can set up at any time in our mobile app. Shorter and easier to remember than a traditional password, a security code is an extra layer of security that can help make your online banking experience safer.

What are the benefits?

  1. 1
    Tahi

    Enhanced security

    Security codes offer stronger protection than traditional passwords.

  2. 2
    Rua

    Simplify your login

    Security codes are shorter than passwords and easier to remember.

  3. 3
    Toru

    Prevent unauthorised access

    If someone gains access to your phone, they'll be blocked by your security code if they try to open our mobile app.

  4. 4
    Whā

    Extra time to act

    If your phone is lost or stolen, a security code is an immediate barrier to your accounts to give you time to contact us.

  5. 5
    Rima

    Added online protection

    Security codes add an extra layer of defense against potential cyber threats.

  6. 6
    Ono

    Peace of mind

    Adding a security code helps to ensure that your accounts are better protected.

Setting up your security code

I've downloaded the mobile app, how do I set up my security code for the first time?

  1. Open our mobile app
  2. Enter your access number and the temporary password sent to your mobile by SMS message
  3. Enter the SMS one-time code sent to your mobile
  4. Create your new password
  5. Read the KeepSafe information and set up your KeepSafe questions
  6. Optional step: Set up your biometric login (TouchID and FaceID for iOS or fingerprint for Android)
  7. Select a 4-digit security code and re-enter it to confirm
  8. After successfully setting up your security code, you'll land on your accounts screen.

I already use internet banking, how do I set up a security code in the mobile app?

  1. Open our mobile app
  2. Enter your access number and password
  3. Answer your KeepSafe question
  4. Enter the verification code sent by SMS to your mobile
  5. Optional step: Set up your biometric login (TouchID and FaceID for iOS or fingerprint for Android)
  6. Select a 4-digit security code and re-enter it to confirm
  7. You'll land on your accounts screen after successfully setting up your security code.

I skipped setting up my security code during my initial app setup, how do I set one up now?

  1. Log in to our mobile app
  2. Select 'More' at the bottom of your screen, then go to 'Settings'
  3. Go to 'Security'
  4. Select 'Log in with a security code'
  5. Answer your KeepSafe question
  6. Select a 4-digit security code
  7. Re-enter your code to confirm
  8. All done! Your security code is now set.

How do I change my security code in the mobile app?

  1. Log in to our mobile app
  2. Select 'More' at the bottom of your screen, then go to 'Settings'
  3. Go to 'Security'
  4. Select 'Change security code'
  5. Enter your current security code
  6. Select a new 4-digit security code and re-enter it to confirm
  7. That's it! Your security code has been changed.

I've forgotten my security code!

  1. Select 'Forgot?' on our mobile app login screen
  2. Select 'I forgot my code'
  3. Enter your access number and password
  4. Answer your KeepSafe
  5. Optional step: Set up your biometric login (TouchID and FaceID for iOS or fingerprint for Android)
  6. Select a new 4-digit security code and re-enter it to confirm
  7. You'll land on your account screen once your new code is set up.

What's the difference between a security code and an SMS one-time code?

A security code is a four-digit code you select that you'll need to remember and use to log in to our mobile app.

SMS one-time codes are generated by Kiwibank and sent to your mobile number via SMS. SMS one-time codes can't be reused and expire after a few minutes.

Boost your online banking security

Our authentication measures add an extra layer of security to your online banking by double-checking that you're logging in or making a transaction.

Biometric login

Logging in just got easier and safer. With biometric login enabled on your device, logging into your online banking is as simple as a scan and you're in.

Find out more

SMS one-time codes

A secure authorisation method where a unique numeric code is sent to your mobile number via SMS. The code expires after a few minutes and can't be reused.

Find out more