Public notices prior to 2021

From 30 December 2020 we no longer offer electronic fingerprinting. However, our manual fingerprinting services is still available in selected branches.

We've made changes to some of our home loan fees. These changes were effective from 1 December 2020.

The changes have been summarised below. See full descriptions of when each fee is applicable or download the new Personal Banking fees and limits brochure effective from 1 December 2020.

Home loans fees being removed

We’ve made changes to some of our business lending fees. These changes were effective from 1 December 2020.

The changes are summarised below. See full descriptions of when each fee is applicable or download the new Business Banking fees and limits brochure effective from 1 December 2020.

Business lending fees being removed

We've made changes to the interest rates of our savings accounts following changes in the market. These changes were effective from Tuesday 1 December 2020. You can manage your savings and investment accounts through your internet banking or mobile app.

Interest rates and rates of return are subject to change.

We've updated our General Terms and Conditions, Privacy Policy and Website Terms of Use. These changes were effective from 1 December 2020.

Summary of changes:

We've updated our:

• General Terms and Conditions to simplify section 4 to refer to our Privacy Policy and add information to section 7 to enable us to contact you if we think there are products that would better suit your needs than the ones you're currently using.
• Privacy Policy to make it easy to find information about our ongoing commitment to the security of your personal information.
• Website terms to be more specific about the use of the website and include reference to the privacy policy.

Download a copy of the new General terms and conditions brochure or Privacy policy. You can also view the new Website- Terms. These were all effective from 1 December 2020.

On Wednesday 28 October 2020, we changed the automatic payment and recurring transfer set up and change fee to include a one-off payment.

When you set up or change an automatic payment, recurring transfer or one-off payment, it's free for 30 days from account opening, then:

• $5 per set up/change when done person to person at your nearest Kiwibank, over the phone, via secure mail or your Online Relationship Manager;
• $3.50 per change when done using the automated phone banking system; or
• Free set up/change when done by internet banking.

This fee also applies if you choose to skip a scheduled payment/transfer.

Download the new Personal Banking fees and limits brochure and Business Banking fees and limits brochure effective from 28 October 2020.

We've made changes to the rates of return on our Notice Saver accounts following changes in the market. These changes were effective from Monday 5 October 2020. You can manage your savings and investment accounts through your internet banking or mobile app.

The rate of return for Notice Saver can change at any time and without notice. This means the rate might go up or down during your investment. From 5 October 2020 the following rates apply:

*Minimum Investment $2,000.

Kiwibank Notice Saver is a fund within a Portfolio Investment Entity (PIE). Units in Kiwibank Notice Saver are issued by Kiwibank Investment Management Limited and are distributed by Kiwibank Limited. Download the Terms and Conditions for Kiwibank Notice Saver.

From Thursday 24 September 2020, you were no longer able to open a Bill Blaster, Front Runner or Now account using internet banking or our website. You are still able to open one of these accounts by visiting your nearest branch or calling us on 0800 113 355.

If you'd like to open a Free Up account you can still do this online via internet banking, the mobile app or our website. You can also open up a Free Up account by visiting your nearest branch or calling us on 0800 113 355.

On Wednesday 23 September 2020, we’ve implemented new digital identity solution called ID Checker. It will enable customers new to Kiwibank and applying for a credit card online to complete the identity verification process from their smartphone. Customers need to meet the eligibility criteria to use ID Checker and, if successful, they won’t need to visit a branch to verify their identity.

We've made changes to the rates on our savings accounts following changes in the market. These changes were effective from Monday 3 August 2020. You can manage your savings and investment accounts through your internet banking or mobile app. You can open other savings and investment accounts here too.

Interest rates and rates of return are subject to change.

*Minimum Investment $2,000.

Kiwibank Notice Saver is a fund within a Portfolio Investment Entity (PIE). Units in Kiwibank Notice Saver are issued by Kiwibank Investment Management Limited and are distributed by Kiwibank Limited. Download the Terms and Conditions for Kiwibank Notice Saver.

From 25 March 2020 to 31 July 2020, we temporarily suspended the fees charged when you called our automated phone banking and/or contact centre.

From 1 August 2020, the phone banking account access fees outlined in our Personal Banking fees and limits brochure and Business Banking fees and limits brochure will apply:

• $5 per call to a customer service representative; or
• $0.50 per call to the automated phone banking system.

From Monday 20 July 2020, we've stopped our one-off high value payment service for amounts over $2,000 that are made in Kiwibank branches.

The decision to stop this service was due to feedback that it's confusing for customers and that the time it takes to process the payment is inconvenient.

We have a range of other payment options available through internet banking or our mobile app.

If you’re new to internet banking or our mobile app, we have easy to follow step-by-step guides. You can also visit your nearest branch and we can get you set up and show you how to make payments online, or you can email digitaleducation@kiwibank.co.nz with your phone number and access number (which can be found on the back of our EFTPOS cards, Visa Debit cards, or credit cards) and our team will get in touch to talk you through getting set up, transferring funds and making payments.

We've lowered the standard interest rate on our Kiwibank Business Mastercard from 16.90% p.a to 12.50% p.a. following our COVID-19 temporary reduction which finishes 15 July 2020.

The new reduced standard interest rate of 12.50% p.a. will apply to statements issued 16 July 2020 onwards. This means interest charged on those statements will be applied at 12.50% p.a. This applies regardless of when you made the transaction or when interest started to accrue.

We've made changes to the rates of return on our Notice Saver accounts following changes in the market. These changes were effective from Monday 15 June 2020. You can manage your savings and investment accounts through your internet banking or mobile app.

The rate of return for Notice Saver can change at any time and without notice. This means the rate might go up or down during your investment. From 15 June 2020 the following rates apply:

*Minimum Investment $2,000.

Kiwibank Notice Saver is a fund within a Portfolio Investment Entity (PIE). Units in Kiwibank Notice Saver are issued by Kiwibank Investment Management Limited and are distributed by Kiwibank Limited. Download the Terms and Conditions for Kiwibank Notice Saver.

Effective from 1 June 2020, Public Trust Limited replaced Trustee Executors as the Supervisor of the Kiwibank PIE Unit Trust. For more information about the key features and benefits of PIE products, visit our PIE Funds page.

Kiwibank is supporting an industry wide move to help limit the risk of COVID-19 infection in retail stores by increasing its contactless PIN threshold from $80 to $200 for all Kiwibank Credit and Visa Debit cards. This means customers can perform contactless transactions of up to $200 without having to touch an EFTPOS terminal pin pad.

This change was effective from 9 April 2020 and will continue until further notice.

The COVID-19 lockdown has meant customers have limited access to our branches. As a result, Kiwibank has partnered with trusted provider, DocuSign, to implement a new digital signature solution to enable customers to complete documentation requirements from the safety of their homes. Please note that priority will be given to implementing documentation for the Business Finance Guarantee Scheme to begin with.

This change was effective from Monday 6 April 2020.

The Business Finance Guarantee Scheme is no longer available

We've changed the interest rates of our savings accounts following changes in the market. These changes were effective from Friday 3 April 2020. You can manage your savings and investment accounts through your internet banking or mobile app. You can open other savings and investment accounts here too.

Interest rates and rates of return are subject to change.

Notice Saver

The rate of return for Notice Saver can change at any time and without notice. This means the rate might go up or down during your investment. From 3 April 2020 the following rates apply:

*Minimum Investment $2,000.

Kiwibank Notice Saver is a fund within a Portfolio Investment Entity (PIE). Units in Kiwibank Notice Saver are issued by Kiwibank Investment Management Limited and are distributed by Kiwibank Limited. Download the Terms and Conditions for Kiwibank Notice Saver.

Online Call, PIE Online Call Fund and Business Online Call

Online Call has a variable interest rate and includes bonus interest if no withdrawals are made in a calendar month.

First Saver

Front Runner

Business Performer

Back-up Saver

Bill Blaster

From 31 March 2020, we no longer provide cheque services, including domestic currency cheques and NZD drafts. Cheque facilities that are still open will be closed and any cheques presented for payment on those accounts won’t be paid after this date.

We’ve updated our General Terms and Conditions to reflect these changes. Download a copy of the new General Terms and Conditions effective from 31 March 2020.

Kiwibank customers receiving payments from the Ministry of Social Development (MSD) will now receive them at the same time, every time from 19 March 2020. MSD Payments include (but aren't limited to); benefits, NZ Super/Veteran’s Pension, StudyLink and Youth payments.

Currently payments can arrive at varying times throughout the day, with the majority being processed during the evening before the official Ministry due date. From Thursday 19 March 2020, customers MSD payments will be processed at 11pm on the same day they are used to receiving them, provided we've received them, giving customers more certainty and control over their finances.

From 2 March 2020, Loaded for Travel customers are no longer able to load funds onto their Loaded for Travel card.

• 1 June 2020 was the last day you could use the Loaded for Travel card. You were still be able to use your card up until 2 June 2020, so you could carry on using it on your travels, online shopping or in-store.
• From 2 June 2020, all Loaded for Travel cards were cancelled.

Find out more

From 29 February 2020, Kiwibank no longer process personal or bank cheques. This means that, if you want to deposit funds into any of the Term Deposit Investments listed below, or have funds paid by Kiwibank to you out of your investments, the funds can't be transferred using a cheque. Instead, the funds will be paid from, or into, a bank account.

From 28 February 2020, the following Terms and Conditions changed to remove any reference to cheques:

• Kiwibank Term Deposit
• Kiwibank PIE Term Deposit Fund
• Kiwibank PIE Online Call Fund
• Kiwibank Notice Saver
• Investment Terms and Conditions

Download a copy of the new Kiwibank PIE Term Deposit Fund Terms and Conditions, Kiwibank PIE Online Call Fund Terms and Conditions and Kiwibank Investment Terms and Conditions effective 29 February 2020.

• From 1 October 2019, you were no longer able to order any new cheque books or any new personalised deposit books for any Kiwibank accounts.
• From 29 February 2020:
  • you were no longer able to deposit a cheque (whether issued by Kiwibank or any other bank) into any Kiwibank account, and
  • you were no longer able to cash a cheque, and
  • you were no longer able to purchase a bank cheque.
• Any Kiwibank bank cheques dated on or before 28 February 2020 were still paid (subject to the usual checks).

On 31 March 2020, all cheque facilities remaining open were closed and cheques presented for payment on those accounts were not paid.

Note: You needed to be using alternative methods of payment by 28 February 2020.

We’ve updated our General Terms and Conditions to reflect these changes. Download a copy of the new General Terms and Conditions effective from 30 September 2019.

We've made changes to some of our home loan fees. These changes were effective from 9 December 2019.

The changes have been summarised below. For full descriptions of when each fee is applicable, download an updated copy of our Personal Banking fees and limits brochure.

Home loan fees being removed

We've made interest rate changes to some of our savings and investments products. The new rates were effective from 2 December 2019.

You can manage your savings and investment accounts through your internet banking or mobile app.

Notice Saver

Minimum investment $2,000. The rate of return for Notice Saver can change at any time and without notice. This means the rate might go up or down during your investment.

*No changes to the $0 - $1,999.99 tier.

Front Runner

No transaction fees or monthly account management fees if you have a minimum balance of $4,000 across your Front Runner accounts (a $15 monthly fee applies if balance drops below $4,000).

Effective from 19 November 2019, Kiwibank stopped offering the Western Union^® money transfer services.

To find your closest Western Union agent, you can visit westernunion.com. You can also send money online via westernunion.co.nz or via the Western Union^® mobile app.

We’ve made changes to foreign cash that came into effect on Friday, 1 November 2019.

From this date, we no longer sell or purchase foreign cash through our branches or online. We've accordingly removed some of the fees that were associated with those services, specifically foreign cash (Kiwibank buys) and foreign cash (Kiwibank sells).

For any foreign cash requirements, you can visit travelex.co.nz.

Download the new Personal Banking fees and limits brochure and Business Banking fees and limits brochure.

Business Performer and NPO Performance Call

No minimum balance, Free transfers to your other Kiwibank accounts (excluding credit cards). No monthly account fee.

As well as updates reflecting the changes to our cheques service, we’ve also updated the General Terms and Conditions to provide increased clarity regarding the steps we’ll take if we receive a request for information from the police or any government agency. These changes were effective from 30 September 2019. Download a copy of the new General Terms and Conditions.

We've made changes to our Notice Saver interest rates following changes in the market. The new rates were effective from 12 August 2019. You can manage your savings and investment accounts through internet banking or the mobile app.

*No changes to the $0 - $1,999.99 tier.

On 1 July 2019, Kiwibank reduced the purchase and cash advance interest rates on three of its credit cards, as follows:

On 1 July 2019, we've increased the free cash threshold for notes on deposits and withdrawals to $4,000 from $2,000 per day and also decreasing the margin from 0.5% to 0.35% across both notes and coins.

We've also amended the change order fee to apply up to the $3,000 maximum from its current $2,000 (as the cash handling fee will no longer apply to orders over $2,000).

Update September 2023: Please note - since this public notice was published, we've removed policy wordings from our website.

You'll find more information about Credit Card Repayment Insurance on our products no longer offered page.

Kiwi Insurance made changes to the Credit Card Repayment Insurance Cover wording. These changes:

• Enhance your cover, increasing some cover amounts as well as introducing Terminal Illness cover
• Introduce cover for pre-existing medical conditions, as long as a number of requirements are met
• Widen our claim eligibility criteria and are clearer about who can make claims for temporary inability to work, permanent inability to work, redundancy and bankruptcy
• Reduce premium costs for some customers (individual primary insured cardholders under 35)
• Change our cancellation policy and being clearer about the distinction between primary and joint cardholders under a joint policy, including who can cancel cover under a joint policy
• Offer an easier to read layout.

These changes were effective from 20 May 2019 for new customers and from 20 July 2019 for existing customers. Full details of the changes, as well as terms and important conditions and exclusions are in the Credit Card Repayment Insurance Cover wording.

We’ve made interest rate changes to some of our savings and investments products following changes in the market. The new rates were effective from 13 May 2019. You can manage your savings and investment accounts through your internet banking or mobile app.

We've made some changes to the Kiwibank Credit Card terms and conditions. The changes were effective from 6 May 2019 and included:

• Being clearer as to the distinction between primary cardholders, joint cardholders and additional cardholders
• Being clearer as to what we may do where there is a dispute between cardholders (and what we may consider to be a “dispute”)
• Providing detail as to when and how your card may be transferred to a different card type (including where you ask us to transfer you to a different card type)
• Adding in details about the current minimum payment requirements.

Kiwi Wealth has made some changes to the investment funds in its KiwiSaver scheme. These changes affected fees and the structure of asset allocations in its Conservative and Growth investment funds. The CashPlus investment fund is now also be closed to new members.

The changes to fees and the closure of the CashPlus fund were effective from 1 April 2019 and the asset allocation restructure took place on or around 30 April 2019.

Government changes

The Government also introduced a number of changes to KiwiSaver this year, which was rolled out in two phases. The first phase was effective from 1 April 2019 and included:

• Introducing two new employee contribution rates, 6% and 10%, which will be available in addition to the existing rates of 3%, 4% and 8%
• The member tax credit will be renamed Government contributions
• Contributions holiday will become known as savings suspension
• The maximum savings suspension period will be reduced from five years to one year.

Visit the Kiwi Wealth website to find out more.

We’ve made changes to the way we handle foreign cheques, effective from 29 March 2019. If your foreign cheque is over the value of NZ$500, it can take up to four to six weeks (or longer in some cases) for us to process. We’ll only accept foreign cheques under the value of NZ$500 on a case by case basis at our discretion.

Download a copy of the new General Terms and Conditions effective from 29 March 2019.

We've removed some of our overdraft fees, effective from 1 February 2019. Download the new Personal banking fees and limits brochure. The changes have been summarised below.