Below are some of the key takeaways from our Fair Conduct Programme Summary.
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Fair & good outcomes
Our Code of Conduct, the Kiwibank Code, sets out our expectation of ethical, transparent, and accountable behaviour, encouraging team members to speak up.
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Suitable products & services for you
Our tīma (team) is trained to understand your needs and provide the right products and services. We're committed to providing clear information, high service standards, and support for customers in financial difficulty or needing special care.
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Products & services to meet your needs
Our product governance framework reflects our commitment to providing products and services that meet our customers' needs and offer fair value.
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Easy access to our products & services
We provide multiple ways of getting in contact with us such as sending us a secure mail through the mobile app or internet banking, visiting a Kiwibank branch or giving us a call.
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Governance & managing risks
Our commitment to good customer outcomes is supported by a risk and governance framework designed to identify and address risks, issues, and incidents.
How to make a complaint or give us feedback
If you have any complaints, feedback or compliments, we'd love to hear from you. Visit feedback, complaints & compliments for more information.
Download a copy of our Fair Conduct Programme Summary.