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Private Bag 39888
Wellington Mail Centre
Lower Hutt 5045
If you feel we haven't delivered on what we promised, let us know and we'll start a complaints investigation for you. We take all concerns seriously and every complaint is fully investigated. We'll let you know what we're doing about your complaint within two business days of receiving it.
If you're not satisfied with the outcome, you can send a request in writing to our Complaints Manager to reconsider your concerns. Most concerns can be resolved by this stage. However if your issue cannot be resolved this way, it may need to go to the Banking Ombudsman.
The Banking Ombudsman provides free independent help to resolve disagreements between banks and their customers. Banking Ombudsman brochures are available at any PostShop. You can also visit the Banking Ombudsman website.