If you’d like to get in touch with us, choose the way that best suits you. If you’re having trouble finding what you’re looking for, check out our frequently asked questions
You can call us anytime between 7am and 9pm, Monday to Friday, between 8am and 4:30pm on weekends and public holidays, except those listed below.
We will be closed on Good Friday, Easter Sunday, Easter Monday, Christmas Day, Boxing Day, New Year’s Day and the day after New Year’s Day.
Call our business team anytime between 8am and 6pm, Monday to Friday.
If your card has been lost or stolen within New Zealand or overseas, you can call us anytime and we’ll cancel your card immediately.
If you’re a Loaded for Travel card customer and need to contact us, you can call us anytime 24 hours a day, seven days a week.
You can call our Personal Loan team anytime between 8am and 7pm, Monday to Friday and between 8:30am and 5pm on weekends.
Call our home loans team anytime between 8am and 6pm, Monday to Friday.
Or you can contact a Mobile Mortgage Manager or Banking Consultant in your area.
Our International team can help with foreign accounts and international transactions. They are available anytime between 8:30am and 5pm, Monday to Friday.
Note: If calling from overseas in regards to a general enquiry on your regular Kiwibank account, or you have a card, phone banking or internet banking query, please call +64 4 473 11 33.
The insurance team are available 8:30am to 5pm, Monday to Friday.
If you think you’ve been sent an email that doesn’t look like it’s from us, please forward it to email@example.com.
What is a suspicious email?
We’d like to hear from you if you’ve had a bad experience or you’re not happy about something – we’ll do what we can to put things right. We’d also like to hear about the good too. Find out more
Kiwibank LimitedPrivate Bag 39888Wellington mail CentreLower Hutt 5045
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Call 0800 11 33 55
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